“We believe progress is only meaningful when it uplifts our communities and partners. By prioritising safety, dignity, and inclusion across our value chain, we are building a more equitable and resilient ecosystem. Our success is defined by the trust we earn and the sustainable livelihoods we create.”
CEO – Food Marketplace
Leveraging our delivery network and strategic partnerships, we are building scalable food redistribution programs that channel surplus meals safely and efficiently to communities in need.
By aligning logistics with social-sector initiatives, we’re creating measurable impact in nutrition equity across cities.
We strengthen communities by focusing on local sourcing to uplift regional economies and farmers. We build trust by ensuring ethical and responsible sourcing standards are upheld by every partner in our value chain, fostering a reliable and sustainable ecosystem.
If it grows here, it comes from here—ensuring every locally available harvest is 100% indigenously sourced by 2025, uplifting farmers and strengthening regional economies.
Our focus is on investing in people by providing skilling and employment opportunities across our network. We are dedicated to promoting entrepreneurship and building a truly inclusive and diverse workforce where everyone is empowered to succeed.
Upskill, reskill, and facilitate participation of over 1 million individuals in our value chain by 2030, with programs like Swiggy Skills.
Accelerate solutions for climate action, circularity, and delivery logistics by collaborating with 100 startups by 2030.
Empower 100,000 women in Swiggy’s value chain by 2030, including entrepreneurs, delivery partners, and employees.
We are champions of India’s diverse food heritage, actively helping local cuisines and brands scale their reach. Simultaneously, we uphold the highest standards of food quality, hygiene, and safety, ensuring consumer trust and culinary excellence.
Celebrate culinary diversity, homegrown products, traditional cuisines and help 100 local brands scale geographically by 2030.
Leverage our value network and strategic partnerships to distribute 100 million meals by 2030.
Our strategy for addressing hunger is built on creating scalable food redistribution ecosystems. By aligning our logistical strengths with social-sector partners, we ensure the structured flow of safe, traceable, and timely surplus food. This approach contributes meaningfully to improving access to quality food and strengthens community food security networks.
Prioritise indigenous suppliers and certified organic staples to create stable demand for farmers.
Build procurement pathways for dairy and farm cooperatives into quick commerce distribution.
Swiggy Instamart and the Ministry of Cooperation (Government of India) co-hosted the “Milky Ways: Legen’dairy’ Brands of India” conclave in Delhi.
This landmark event aimed to empower India’s dairy cooperatives by integrating them into the quick commerce ecosystem. Following the conclave, a strategic collaboration was announced: Swiggy will leverage its infrastructure to bring fresh dairy products from cooperatives like Amul, Mother Dairy, and Milma directly to your door.
This initiative underscores Swiggy’s commitment to supporting local cooperatives and ensuring the highest quality, freshest dairy for our customers.
Ensure 100% of our value chain partners adhere to a Responsible Sourcing Code by 2030.
Enhance urban experiences in 5 major cities by 2030, bringing communities together and supporting welfare initiatives.
Upskill, reskill, and facilitate participation of over 1 million individuals in our value chain by 2030, with programs like Swiggy Skills.
Deliver short, mobile-first courses tied to partner earnings and operational improvements.
Link courses to certifications and job opportunities via government & industry partners.
Accelerate solutions for climate action, circularity, and delivery logistics by collaborating with 100 startups by 2030.
Provide pilots and preferential/highlighted listings to help validated startups reach customers at scale.
Collaborate with mission-aligned startups to co-develop scalable solutions, offering access to infrastructure, data, and demand channels to accelerate impact.
Enable employees to pursue external gigs and entrepreneurial ventures, fostering innovation and skill growth while balancing commitments.
Empower 100,000 women in Swiggy’s value chain by 2030, including entrepreneurs, delivery partners, and employees.
Our strategy is designed to address systemic barriers that limit economic participation for women. We work to create inclusive growth models where access to skills, networks, and resources are equitably distributed. By embedding gender equity into partner ecosystems, we aim to create pathways for women to lead, scale, and sustain enterprises, ensuring their role in shaping resilient and diverse value chains.
Offer digital business skills modules for women entrepreneurs and delivery partners, localised into regional languages.
Deliver tailored financial literacy and access to capital via partners (e.g., NSE).
Dedicated peer networks foster mentorship and community to help individuals scale professionally.
In collaboration with the National Stock Exchange (NSE), Swiggy has introduced financial literacy programs to equip delivery partners, especially women, with essential financial knowledge. These programs include modules on budgeting, investments, and debt management, integrated into the Swiggy delivery partner app for easy access. The partnership aims to empower gig workers with the tools needed for financial independence and long-term security.
Swiggy has partnered with the Ministry of Skill Development and Entrepreneurship (MSDE) to provide Skilling and Employment Opportunities to our value chain partners. This collaboration focuses on providing targeted skilling and training workshops to boost the holistic development and employability of delivery partners and their families, fostering continuous growth within our value chain.
Build a thriving, inclusive environment where individuals feel empowered to bring their authentic selves to work, driving greater diversity and representation.
We embed inclusion into our growth strategy by prioritising equity across geography, gender, and socioeconomic status. Our approach focuses on reducing systemic barriers for small and diverse suppliers, building welfare nets that safeguard dignity, and ensuring value creation is broadly shared. This positions us to drive growth that is not only scalable but also sustainable and socially just.
Implement gender equity, disability access, parental and pet parent support, plus inclusive leave for growth among others such policies.
Celebrate culinary diversity, homegrown products, traditional cuisines and help 100 local brands scale geographically by 2030.
We see culinary heritage as an economic and cultural asset that must be safeguarded through intentional integration into modern value chains. Our strategy is to create visibility, recognition, and demand for traditional cuisines while strengthening the capacities of heritage vendors to adapt sustainably. By doing so, we ensure that cultural continuity is not lost but thrives within evolving consumer landscapes.
Highlight region-specific ingredients and publish producer stories to connect consumers to provenance.
Confer 1 million partners with a distinction, like Swiggy Seal, by 2030 to uphold safety, hygiene, and quality standards.
Our quality strategy is centred on embedding trust as a non-negotiable standard across the ecosystem. We prioritise systems of accreditation, accountability, and transparency that ensure consistency, irrespective of scale. By building consumer confidence through verifiable safeguards, we not only mitigate risk but also shape an industry benchmark for safety and integrity in food commerce.
A partner accreditation framework (Swiggy Seal) with standard checks on hygiene, food handling and supply standards.
Surface quality credentials and supply-chain claims on merchant pages so customers can make informed choices.
Use external auditors and supplier traceability to validate high-risk categories.
Enhance delivery partner welfare and safety through targeted measures and reduce adverse incidents by 10% annually.
We view safety as foundational to the dignity and sustainability of delivery work. Our strategy is to integrate preventive design, continuous training, and responsive support systems into the partner experience. By addressing structural risks and embedding safeguards into daily operations, we strengthen resilience and trust while ensuring that safety becomes a shared responsibility across the ecosystem.
Deliver mandatory road-safety during partner onboarding and first-responder training.
Provide accessible insurance, emergency cash and helplines to all partners.
Expand sanitation access, rest spaces and rapid emergency response tools built into the partner app.
Swiggy has partnered with Sulabh International to enhance the dignity and well-being of its delivery partners by providing free access to hygienic sanitation facilities (Sulabh Shauchalayas). Delivery partners can now avail this essential facility across major cities, including Delhi NCR, Mumbai, Bengaluru, using their Swiggy registration on the delivery partner app. This initiative is a landmark step in creating a more inclusive and supportive work environment for our gig workforce.
